Why are there two location points?

Target Audience: First time users
Difficulty: Easy
Prerequisites: A Lightbug account and access to the mobile app

Why?

There will be two location points if there has not been an accurate location update in more than two days. The most recent location is not always the most accurate. This accuracy depends on the last type of location update your device has emitted. GPS updates are more accurate than WIFI or Bluetooth updates.

Each device shows two dots, the most recent is shown here in orange, and the older one in grey:

Basic Information

Tapping and holding on the orange dot will display basic information about the location:

More Information

Tapping on the orange dot displays several icons:

You can tap on each icon to display more in-depth information about the location point:

• The blue icon displays information about the Bluetooth beacon
• The yellow hourglass icon displays the age of the location point
• The yellow question mark icon displays information about the accuracy of the location
• The cog icon displays the current device settings
• The red cross icon closes the other icons.

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Tapping on the grey dot will pan the older location to the centre of the screen and display the location information at the bottom of the screen in black:

Tapping on the show button will turn the location point red and will pan it to the centre of the screen, displaying the date and time of the location point:

If you have any additional questions about the two location points, don't be afraid to reach out to us!